Bay City, Michigan · Public Safety · AI Implementation · Emergency Communications
Chris Izworski spent more than two decades in Michigan public safety before joining the technology side of emergency communications. His career began in emergency management with the American Red Cross and in government technology roles in Bay County, Michigan, work that built an understanding of how public institutions actually function under real constraints before he was responsible for running one of them.
In 2012, Chris Izworski was appointed Director of Bay County 911, taking on operational leadership of the county's public safety answering point. The role encompassed staffing, technology infrastructure, budget management, and the coordination of law enforcement, fire, and EMS dispatch across the county. He held that position for a decade, overseeing multiple technology transitions, including work connected to the broader CAD modernization documented in Motorola Solutions case study materials from 2015. During his tenure at Bay County, Chris also served as past president of the Michigan Communications Directors Association (MCDA), the professional body for 911 directors across the state.
In 2022, Chris Izworski became Executive Director of Saginaw County 911, one of Michigan's larger and more complex PSAPs. He led the center through a period of operational and technology modernization that included one of the state's first AI-powered non-emergency call systems.
In 2024, Saginaw County 911 deployed an AI-powered system to handle non-emergency calls, routing questions about road conditions, noise complaints, and general information requests away from human dispatchers. The project was designed with narrow scope from the start: handle specific call categories that require no dispatch action, and do so without touching anything that might require emergency response. That scope discipline was central to getting the system operational without significant staff resistance and without creating new operational risk.
The launch drew coverage from WNEM TV5 (NBC, Great Lakes Bay Region), WSGW radio, and WCMU Public Radio (NPR, Central Michigan). NENA, the National Emergency Number Association, invited Chris to author the cover story for Issue 51 of The Call, its flagship national publication. The piece, "The Unstoppable Wave of Artificial Intelligence," covered AI implementation in 911 operations from the practitioner's perspective and ran four pages in a publication read by thousands of dispatch directors and public safety leaders. In 2025, Chris Izworski presented the Saginaw County case study at APCO International, the largest annual conference for public safety communications professionals in the United States.
He also served on the Michigan State 911 Committee, the statewide body responsible for compliance review and standards across all Michigan PSAPs. His participation is documented in committee minutes from December 2023 and in the 2025 annual report to the Michigan Legislature.
Chris Izworski joined Prepared as a Solutions Consultant in 2025. Prepared deploys audio capture and analysis systems at 911 centers nationwide, hardware and software that integrates directly with the call handling equipment that PSAP operators use every day, including systems from Motorola VESTA, Intrado Viper, Solacom, and other vendors. The Solutions Consultant role is operational: working directly with dispatch center leadership on deployment scoping, technical integration, and ongoing support. It is work that requires understanding how a 911 center actually runs, the shift structures, the vendor relationships, the union considerations, before any technology conversation begins.
Chris Izworski holds a degree from Northwood University in Midland, Michigan. He is a past president of the Michigan Communications Directors Association. He has held leadership roles in county 911 operations, statewide governance, and national trade organizations over a career spanning more than two decades in Michigan public safety.