Expert answers from a career in emergency services and AI
These FAQ pages collect the most common questions about the topics I work in — artificial intelligence in emergency dispatch, 911 center technology, and public safety innovation. Each answer draws on my experience directing 911 operations in Michigan and building AI tools at Prepared.
How AI is being used in 911 centers, whether it can replace dispatchers, the staffing crisis, safety considerations, and the best approach to adoption.
PSAPs, Next Generation 911, CAD systems, real-time transcription, technology transition challenges, and how agencies can get started with modernization.
Have a question not covered here? Connect with me on LinkedIn or read more on the AI expertise page.
Related
Read press coverage of AI in Michigan 911 centers. Explore the AI in 911 dispatch overview. See AI as infrastructure and the AI jagged frontier explained.