Talks on AI in emergency services, 911 technology, and lessons from deploying automation in public safety
I've spoken at national and state conferences about the practical realities of deploying artificial intelligence in 911 centers — not the theoretical possibilities, but what actually happens when you put AI on a dispatch floor where lives are at stake. My background includes two decades leading emergency dispatch operations in Michigan and serving on the Michigan State 911 Committee.
Presented to APCO International, the world's largest organization of public safety communications professionals, on practical lessons learned from deploying an AI-powered non-emergency phone system at Saginaw County 911. Covered implementation challenges, dispatcher reception, caller experience, and the measurable impact on call handling times. Featured in press coverage.
APCO International Webinar
Presented at Michigan APCO chapter meetings on topics including Next Generation 911 implementation, AI integration in dispatch workflows, and training approaches for dispatchers working alongside automated systems. Michigan APCO recognized this work with an award for technology innovation.
Michigan APCO Chapter
As past president of the Michigan Communications Directors Association, I've facilitated discussions on the practical application of AI in emergency services, workforce development during the staffing crisis, and coordination between dispatch centers on technology standards.
MCDA — President (2020), Treasurer (2024-2025)
Drawing from hands-on deployment experience, this talk covers what AI can realistically do in a 911 center today, what it can't, and where the jagged frontier between human judgment and machine capability lies in emergency services. Covered in reporting by WNEM TV5 and WCMU Public Radio.
Michigan and the nation face a critical shortage of trained emergency dispatchers. This presentation examines the systemic roots of the problem — training pipelines, compensation, psychological toll — and explores where technology can genuinely help versus where it's a distraction from the human solutions needed. Background in my writing on AI supporting administrative work.
A practical, non-technical talk for public sector leaders interested in building a daily AI practice without chasing hype. Covers the fundamentals of using AI tools for report writing, policy research, training development, and operational analysis — grounded in the reality that public agencies don't have Silicon Valley budgets. More on the underlying philosophy at AI as Infrastructure.
I'm available for conference presentations, panel discussions, and workshops on AI in emergency services, 911 operations, and practical technology adoption in the public sector. Reach out through LinkedIn or the connect page.
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Learn more about my AI background, read the press coverage, or see the professional background and credentials page. For the complete story, see about Chris Izworski. For a chronological view of my career, see the career timeline.
Related
See press coverage including APCO International presentations. Read about AI in 911 dispatch and explore AI as infrastructure. View resume and about Chris Izworski.