Speaking

AI in emergency communications · Public safety operations · Practical implementation

Chris Izworski speaks from direct operational experience, not from research reports or vendor briefings. He ran 911 dispatch centers in Michigan for more than a decade, deployed one of the state's first AI-powered non-emergency call systems, and now works daily with the hardware and integration stack inside PSAPs across the country. That firsthand context is what makes his sessions useful to audiences who are actually responsible for making technology decisions in public safety.

He presented the Saginaw County AI implementation at APCO International, the largest professional conference for public safety communications in the United States. He has spoken to the Michigan State 911 Committee, participated in the Operation Northern Exposure statewide leadership forum in Petoskey, and addressed broadcast and public radio audiences on AI risk, severe weather communication, and 911 operations. The full record is on the media page and career timeline.

Session Topics

AI in Emergency Communications, What Actually Works

A practitioner's account of deploying AI in a live 911 environment. This session covers the specific use case that succeeded at Saginaw County 911, non-emergency call routing, and why the scope was defined the way it was. Topics include vendor selection, staff communication, call volume impact, and the governance structures that kept the deployment narrow enough to succeed. Chris explains the failure modes he watched for and what early warning signs look like before a deployment goes sideways.

Change Management in Public Safety Operations

Introducing new workflows in a 911 center is not primarily a technology challenge, it is a trust challenge. Dispatchers, union leadership, oversight boards, and the public all have legitimate interests in how change happens. This session addresses how to communicate change without overpromising, how to build adoption with staff who are skeptical for good reasons, and how to maintain accountability to outcomes rather than just deployment milestones.

Operational Realism in AI Adoption

Most AI adoption content is written for organizations with IT teams, budget flexibility, and the ability to run long pilots before committing. County 911 centers have none of those things. This session is for leaders in resource-constrained government environments who need to evaluate AI tools against what their organizations can actually support, and who need to explain their decisions to oversight boards that have a healthy skepticism of technology claims.

Formats

Sessions are designed for the following formats: conference keynote or featured talk (30 to 45 minutes), team workshop or leadership session (60 to 90 minutes), panel participation or roundtable, and broadcast or media interview. For the Saginaw County AI case study specifically, Chris can speak to technical and operational audiences at different levels of detail depending on the venue.

Past Engagements

APCO International, national presentation on the Saginaw County AI non-emergency call deployment as a model for AI adoption in 911 operations. Michigan State 911 Committee, statewide participation and committee membership. Operation Northern Exposure, panelist at MACNLOW Associates' statewide public safety leadership forum in Petoskey, Michigan, alongside dispatch and law enforcement directors from across the state. Broadcast media, WNEM TV5 and WCMU Public Radio interviews on AI in 911 and severe weather communications policy.