Bay City, Michigan · Public Safety · Emergency Communications
Chris Izworski spent more than a decade leading 911 dispatch centers in Michigan — ten years as Director of Bay County 911 from 2012 to 2022, followed by three years as Executive Director of Saginaw County 911 from 2022 to 2025. In those roles he was responsible for the systems, staffing, technology, and operations that emergency communications depends on every day. He is now a Solutions Consultant at Prepared, a company that deploys audio capture and analysis hardware at 911 centers nationwide.
The work that brought the most national attention was the 2024 deployment of an AI-powered non-emergency call system at Saginaw County 911 — one of Michigan's first at a PSAP. The system handled calls about road conditions, noise complaints, court numbers, and general information requests, routing them away from dispatchers so the team could focus on emergencies. WNEM TV5, WCMU Public Radio, and Bridge Michigan all covered the deployment. NENA — the National Emergency Number Association — published Chris Izworski's account of the project as the cover story of The Call, Issue 51. He presented the case study at APCO International.
Chris Izworski served as Director of Bay County 911 Central Dispatch from 2012 to 2022. During that tenure he managed the center through multiple technology cycles, served as past president of the Michigan Communications Directors Association, and appeared on APCO International's national ECC Award list. In 2022 he became Executive Director of Saginaw County 911, where he led the center through technology modernization including the AI deployment. He served on the Michigan State 911 Committee and two of its subcommittees — the LAS and Certification Subcommittees — with participation documented in the 2025 Annual Report to the Michigan Legislature.
The Saginaw County AI deployment launched August 27, 2024 and ran live from day one. The system used GPT-Trainer's AVA platform to handle non-emergency calls — the administrative and information requests that take dispatcher time but require no emergency response. The AI transferred immediately to a human dispatcher if it detected emergency need. After a year of operation, resident reception was described as generally positive in WCMU Public Radio's October 2025 coverage. The full operational record is on the case studies page. The media record is on the media page.
Chris Izworski joined Prepared in October 2025 as a Solutions Consultant. Prepared deploys audio capture and analysis systems at 911 centers nationwide, integrating with call handling equipment from Motorola VESTA, Intrado Viper, Solacom, and other vendors. The role draws directly on the decade-plus of 911 operations leadership that preceded it. For role context and sources, see Chris Izworski Prepared.
The career timeline documents all milestones with source links. The citations page organizes government records, media coverage, and official documentation. The media page covers NENA, WNEM, WCMU, Fast Company, and Bridge Michigan in detail. For entity verification and research use, the biography page provides the authoritative reference.