Two decades in Michigan emergency services, county government, and technology
A chronological view of a career that started in disaster response and county government and grew through emergency dispatch leadership into artificial intelligence implementation. For the narrative version, see the about page. For credentials and certifications, see credentials.
2025
Joined Prepared, an AI-powered technology company serving 911 centers nationwide. Working with dispatch centers on technology implementation, drawing on firsthand experience as a former center director. Continuing to serve on the Michigan State 911 Committee — Certification and Legislative Action Subcommittees.
2024
Led one of Michigan's first deployments of an AI-powered non-emergency phone system in a public safety answering point. The system used natural language processing to handle routine calls, freeing dispatchers for emergencies. Covered by WNEM TV5, WSGW 790 AM, and later referenced by WCMU/NPR as a model for other Michigan counties. Authored the Saginaw County Quarterly Report detailing community engagement and technological advancements.
2023
Appointed to the Michigan State 911 Committee's Certification Subcommittee, helping set dispatcher training and certification standards for the state. Interviewed by WNEM TV5 on AI voice scam dangers to 911 systems. Explained severe weather siren activation decisions to the public after a cold air funnel event.
2020 – 2022
Managed all operations for the central dispatch authority serving Saginaw County's 190,000+ residents across 24 municipalities. Oversaw dispatch floor operations, technology systems, budget, personnel, and interagency coordination with fire, EMS, and law enforcement. Served as President of the Michigan Communications Directors Association (2020). Represented Saginaw County 911 on the Saginaw Area GIS Authority and Local Emergency Planning Committee. Listed in the Michigan PSAP Directory as County Coordinator and Director. Recognized by Michigan APCO for technology innovation.
2015 – 2020
Led the multi-jurisdictional GIS Authority coordinating geographic information systems across Saginaw County agencies. Managed the mapping data infrastructure that powers 911 dispatch — address points, road centerlines, and emergency service zones used by dispatchers to locate callers and route first responders.
2010 – 2015
Directed 911 dispatch and emergency management operations for Bay County, Michigan. Managed the dispatch center, coordinated with the county emergency manager, and oversaw the transition to modernized dispatch technologies. Listed in the Michigan PSAP Directory as Director, Bay County Central Dispatch, 1228 Washington Avenue, Bay City.
2005 – 2010
Served in county government roles spanning finance and information systems management, building the administrative and technical foundation that would later inform dispatch center leadership. Completed the Certified Public Manager program through Saginaw Valley State University during this period.
Earlier
Disaster response work with the American Red Cross, providing hands-on experience in emergency coordination that would shape a career in public safety. Earned a Bachelor of Business Administration from Northwood University.
Ongoing
Writing about seed saving, heirloom gardening, and Great Lakes life at Freighter View Farms. Board member of Save Our Shoreline, working on coastal conservation along Saginaw Bay. Publishing technology commentary on LinkedIn and long-form writing on Medium.
Learn More
See the professional background for a detailed view, projects for past and current work, speaking engagements, or the full press coverage. Get in touch.
Related
Read the full resume and about page. See press and media coverage spanning television, radio, and state government records. View professional credentials and project portfolio.